Reschedule multiple pending transactions at once using the bulk action feature. This is useful when you need to change transaction dates for multiple customers simultaneously.

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Key Takeaways

Only transactions in Scheduled status can be rescheduled

The new date applies to all selected transactions

This does not affect transactions that have already processed

Need to update more than 200 transactions? Use the Import Data Tool for CSV-based updates

To Bulk Reschedule Transactions

Navigate to Search from the top navigation
Click on the Transactions tab
Click Filters to open the query builder
Set the Status filter to Scheduled and any additional filters (date range, merchant, etc.)
Click Apply to filter the list
Select the checkboxes next to the transactions you want to reschedule
Click the Edit X Selected dropdown button
Select Change Scheduled Date
In the modal that appears:
- Select a New Scheduled Date using the calendar picker
- Set the Time for the transaction to process
- Type "Change Date" in the confirmation field
- Optionally add Notes for your records
Click Submit

You will be taken to a Bulk Update results page showing the outcome for each transaction:

Success - Transaction was successfully rescheduled
Failed - Transaction could not be rescheduled

Use Cases

Common reasons to bulk reschedule transactions:

Holiday periods when you don't want to process charges
System maintenance windows
Aligning billing dates across customers
Delaying charges due to inventory issues

FAQ

Q: Can I reschedule transactions that have already processed?

A: No, only transactions in "Scheduled" status can be rescheduled. Transactions that have already been attempted cannot be moved to a different date.

Q: Will customers be notified of the date change?

A: By default, no notification is sent for date changes. If you need to notify customers, this would need to be done separately.

Q: Can I reschedule to a date in the past?

A: No, the new scheduled date must be in the future.