Transaction Webhook

Transaction webhooks notify you when payments are processed, skipped, or unskipped. Each webhook includes comprehensive transaction details along with customer, order, and merchant information, making it easy to track revenue, manage digital access based on payment status, handle failed payments, and sync transaction data to external analytics or accounting systems. Transaction webhooks fire for both successful and declined payments, giving you complete visibility into all payment activity.

Events

transaction_completed - Payment approved or declined
transaction_skipped - Scheduled payment was skipped
transaction_unskipped - Skipped payment was reset

Trigger Conditions

Sent after transaction processing completes (delivered every 5 minutes)
Includes both successful and declined transactions

Webhook Payload

The webhook includes comprehensive transaction details along with related customer, order, and merchant information.

Nested Data

The transaction webhook includes:

order - Basic order information
transaction_order_offers - Products/subscriptions purchased
customer - Customer details
customer_card - Masked payment card information
customer_address_billing - Billing address
customer_address_shipping - Shipping address
merchant - Merchant account used for processing
campaign - Campaign information

Example Payload

{
  "webhook_type": "transaction",
  "webhook_event": "transaction_completed",
  "webhook_event_id": 5325,
  "webhook_event_date": "2025-09-30 18:46:19",
  "webhook_data": {
    "transaction": {
      "id": "980091",
      "payment_method_id": "Credit Card",
      "transaction_type_id": "Capture",
      "transaction_charge": "Yes",
      "is_recent": "Yes",
      "is_next": "No",
      "transaction_cycle": "1",
      "transaction_attempt": "1",
      "transaction_declined": "APPROVED",
      "merchant_id": "18",
      "transaction_merchant_descriptor": "test",
      "gateway_response_id": "2005",
      "gateway_auth_code": "ABCD",
      "gateway_response_description": "Transaction was approved",
      "gateway_response_avs": "Y",
      "gateway_response_cvv": "Y",
      "currency_id": "USD",
      "transaction_price": "10.00",
      "transaction_discount_total": "0.00",
      "transaction_shipping": "0.00",
      "transaction_sub_total": "10.00",
      "transaction_tax": "0.00",
      "transaction_fee": "0.00",
      "customer_balance_applied": "0.00",
      "gift_card_applied": "0.00",
      "transaction_total": "10.00",
      "date_scheduled": "2022-08-30 11:22:16",
      "date_complete": "2022-08-30 11:22:18",
      "transaction_notes": "Transaction result processed",
      "created_by": "[email protected]",
      "modified_by": "[email protected]",
      "customer_card_type_id": "Visa",
      "customer_card_bin": "411122",
      "order": {
        "order_id": "126965",
        "customer_id": "68452",
        "campaign_id": "14",
        "date_created": "2022-08-30 10:00:38",
        "ip_address": "172.18.0.1",
        "is_test": "1"
      },
      "transaction_order_offers": [
        {
          "id": "149414",
          "order_id": "126965",
          "offer_name": "Test offer",
          "order_offer_quantity": "1",
          "order_offer_price": "10.00",
          "is_recurring": "0",
          "status_type_id": "Complete",
          "order_offer_items": [
            {
              "item_name": "Test offer",
              "item_price": "10.00",
              "item_shippable": "1"
            }
          ]
        }
      ],
      "customer": {
        "customer_id": "68452",
        "first_name": "Sylvia",
        "last_name": "Nelson",
        "email": "[email protected]",
        "phone": "213 9948062",
        "active_subscriber": "No",
        "is_blacklist": "No",
        "is_fraud": "No",
        "date_created": "2022-08-30 10:00:38"
      },
      "customer_card": {
        "customer_card_id": "56859",
        "card_type_id": "Visa",
        "card_number": "411122XXXXX4444",
        "card_exp_month": "12",
        "card_exp_year": "2023"
      },
      "customer_address_billing": {
        "customer_address_id": "78590",
        "fname": "Sylvia",
        "lname": "Nelson",
        "address1": "6826 Blossom Hill Rd",
        "city": "Richmond",
        "state": "CA",
        "zipcode": "31123"
      },
      "customer_address_shipping": {
        "customer_address_id": "78591",
        "fname": "test",
        "lname": "test",
        "address1": "test",
        "city": "test",
        "state": "AL",
        "zipcode": "12345"
      },
      "merchant": {
        "merchant_id": "18",
        "merchant_name": "CREDIT CARD",
        "merchant_descriptor": "test"
      },
      "campaign": {
        "campaign_id": "14",
        "campaign_name": "Test Campaign"
      }
    }
  }
}