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Prepaid Offers

Pay Once, Ship Multiple Times

Prepaid Offers allow customers to pay a single upfront amount and receive multiple shipments over time. This powerful feature is perfect for subscription boxes, multi-part courses, or any scenario where you want to collect payment once but fulfill multiple deliveries.

How Prepaid Offers Work

Customer Experience: Customer pays once (e.g., $65.99) and receives multiple scheduled shipments (e.g., 3 monthly shipments) without additional charges.

Business Benefits: Improved cash flow, reduced payment processing fees, simplified billing, and enhanced customer commitment.

Prerequisites

  • Access to the Vrio admin panel
  • Items already created in your Items catalog
  • Understanding of your desired shipping schedule

Step-by-Step Setup Process

1. Create the Base Offer

  1. From the main navigation, click Offers
  2. Click the Add Offer button in the top right

2. Configure Basic Offer Settings

In the "Add New Offer" modal, complete the following fields:

Required Fields:

  • Name: Enter a descriptive name (e.g., "My Prepaid Offer")
  • Offer Type: Select One Time Sale (this is crucial for prepaid offers)
  • C: Choose Custom or Shared based on your needs

3. Complete Initial Offer Creation

Click Submit to create your offer. You'll be taken to the Edit Offer page where the prepaid configuration happens.

4. Configure Prepaid Shipping Settings

Navigate to the Settings section and configure the fulfillment options:

Key Settings:

  • Shipping Price: Set to 0.00 (since shipping is included in the main price)
  • Multiple Shipments: ✓ Check this box to enable prepaid functionality
  • Shipment Count: Enter the number of shipments (e.g., "3")
    • This determines how many separate shipments will be scheduled

5. Save Your Prepaid Offer

Click Save to finalize your prepaid offer configuration.

Customer Experience After Purchase

When a customer purchases your prepaid offer, here's what happens:

What the customer sees:


  • Single Payment: One charge (e.g., $65.99 USD) for "1 Item"
  • Multiple Shipments: "3 Pending Post" indicating 3 scheduled shipments
  • Shipment Schedule: Each shipment (4071, 4072, 4073) with scheduled dates
  • Clear Status: All shipments show "Pending Post" status until fulfillment

System Behavior:

  • Customer is charged once upfront
  • Multiple shipment records are automatically created
  • Each shipment follows the configured schedule
  • No additional billing occurs for subsequent shipments

Common Use Cases

Subscription Boxes

  • Example: $89.99 for 3 monthly beauty boxes
  • Setup: One payment, 3 shipments scheduled monthly
  • Benefit: Guaranteed revenue, reduced processing fees

Course Materials

  • Example: $199 for 4-week course with weekly material packets
  • Setup: Upfront payment, weekly shipments of course materials
  • Benefit: Students commit fully, materials arrive as needed

Seasonal Packages

  • Example: $149 for quarterly seasonal items
  • Setup: Annual payment, 4 quarterly shipments
  • Benefit: Predictable revenue, seasonal inventory management

Important Notes

  • Flexible Offer Types: Prepaid offers work with both "One Time Sale" and "Recurring" offer types
  • Multiple Shipments per Payment: Customer receives multiple shipments for each billing cycle
  • Inventory Planning: Ensure adequate inventory for all scheduled shipments
  • Customer Communication: Set clear expectations about shipment timing
  • Return Policy: Consider how returns work with multiple unfulfilled shipments

Troubleshooting

Common Issues:

  • Shipments not scheduling: Verify "Multiple Shipments" is checked and count is set
  • Wrong shipment count: Check that Shipment Count matches your intended number of deliveries

Next Steps

Enhance your prepaid offer with additional configurations:

Updated 14 days ago