Order Webhooks

Order webhooks notify you when orders are updated or abandoned. Each webhook includes comprehensive order details with all offers, subscriptions, shipments, customer information, and a complete revision history showing every change made to the order. Use these webhooks to push order information to external analytics platforms. The revision history makes it easy to track who made changes and when, providing full transparency into order lifecycle.

Events

order_updated - Order modified (notes, status, etc.)
order_abandoned - Cart abandoned without purchase

Trigger Conditions

Sent when order status changes, notes are added, or related records are modified (delivered every 5 minutes)
Abandonment delay is defined by campaign settings

Webhook Payload

The webhook includes comprehensive order details including all products/subscriptions, shipments, customer information, and a complete revision history.

Nested Data

The order webhook includes:

order_offers - All products and subscriptions with their shipments and items
customer - Customer information
order_revisions - Full history of changes
customer_address_billing - Billing address
customer_address_shipping - Shipping address
campaign - Campaign details

Example Payload

{
  "webhook_type": "order",
  "webhook_event": "order_updated",
  "webhook_event_id": 3549,
  "webhook_event_date": "2025-09-30 18:46:02",
  "webhook_data": {
    "order": {
      "id": "126965",
      "customer_id": "68452",
      "customers_address_billing_id": "78590",
      "customers_address_shipping_id": "78591",
      "customer_card_id": "56859",
      "campaign_id": "14",
      "order_notes": "Shipment #249275 was created",
      "created_by": "[email protected]",
      "modified_by": "[email protected]",
      "date_created": "2022-08-30 10:00:38",
      "date_ordered": "---",
      "date_modified": "2022-08-30 11:26:36",
      "ip_address": "172.18.0.1",
      "is_test": "1",
      "tracking1": null,
      "tracking2": null,
      "order_offers": [
        {
          "id": "149414",
          "order_id": "126965",
          "customer_id": "68452",
          "offer_id": "1775",
          "offer_name": "Test offer",
          "order_offer_quantity": "1",
          "order_offer_price": "10.00",
          "is_recurring": "0",
          "status_type_id": "Complete",
          "date_ordered": "2022-08-30 11:22:18",
          "order_offer_shipments": [
            {
              "id": "249275",
              "customer_id": "68452",
              "order_id": "126965",
              "shipment_status_id": "Pending Post",
              "carrier_id": "USPS",
              "shipping_profile_id": "Free",
              "date_scheduled": "2022-08-30 11:22:16",
              "shipment_items": [
                {
                  "id": "267368",
                  "quantity": "1",
                  "item_name": "Test offer",
                  "shipment_item_sku": "SKU"
                }
              ]
            }
          ],
          "order_offer_items": [
            {
              "item_name": "Test offer",
              "item_price": "10.00",
              "item_shippable": "1",
              "item_sku": "",
              "item_weight": "0.00"
            }
          ]
        }
      ],
      "customer": {
        "customer_id": "68452",
        "first_name": "Sylvia",
        "last_name": "Nelson",
        "email": "[email protected]",
        "phone": "213 9948062",
        "active_subscriber": "No",
        "date_created": "2022-08-30 10:00:38"
      },
      "order_revisions": [
        {
          "id": "331592",
          "order_notes": "Order created",
          "modified_by": "[email protected]",
          "date_modified": "2022-08-30 10:00:38"
        },
        {
          "id": "331595",
          "order_notes": "Transaction created ID #980084",
          "modified_by": "[email protected]",
          "date_modified": "2022-08-30 10:00:40"
        },
        {
          "id": "331616",
          "order_notes": "Shipment #249275 was created",
          "modified_by": "[email protected]",
          "date_modified": "2022-08-30 11:22:18"
        }
      ],
      "customer_address_billing": {
        "customer_address_id": "78590",
        "fname": "Sylvia",
        "lname": "Nelson",
        "address1": "6826 Blossom Hill Rd",
        "city": "Richmond",
        "state": "CA",
        "zipcode": "31123"
      },
      "customer_address_shipping": {
        "customer_address_id": "78591",
        "fname": "test",
        "lname": "test",
        "address1": "test",
        "city": "test",
        "state": "AL",
        "zipcode": "12345"
      },
      "campaign": {
        "campaign_id": "14",
        "campaign_name": "Test Campaign"
      }
    }
  }
}