What is the difference between a Void and a Refund?

A void transaction is a cancellation of a sale before it's completed, preventing any financial exchange from occurring.

A refund, on the other hand, occurs after a sale is completed, where the purchaser receives money back due to dissatisfaction or other reasons, reversing the transaction.

Refunding/Void a Transaction

To Refund a transaction, navigate to the Past Orders section

1. Navigate to the Past Orders section of the customer
2. Select the transaction and click Actions
3. Select Refund or Void

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Void Window

The void option will only show up if the transaction is still within the allotted window to void.

1. Enter the Refund Amount to apply
2. If there are Active Subscriptions or Shipments associated with this transaction:
   1. Check Cancel - if you wish to also cancel the recurring charges
   2. Check Cancel pending shipments - any shipment scheduled will be cancelled
   3. Hit Submit