Fetching a tracking number manually pulls the tracking information from the fulfillment connection for a shipment that has been posted but hasn't received tracking yet. Most fulfillment connections provide tracking automatically, but this action lets you trigger the fetch on demand.

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Key Takeaways

Only available on shipments that have been posted to fulfillment and don't yet have tracking

The fulfillment connection must support individual tracking fetches

This is a direct action with no form — it executes immediately on click

This action does not trigger any customer notifications or webhook events

Prerequisites

The Fetch Tracking Number action is available when all of the following conditions are met:

Condition	Details
Shipment has been posted	The shipment must have been posted to fulfillment (`date_post` is set)
Has a fulfillment ID	A fulfillment ID must be assigned (not empty or `-1`)
No tracking number	The shipment must not already have a tracking number
Shipment is not cancelled	The shipment has not been cancelled
Shipment is not skipped	The shipment has not been skipped

How to Fetch Tracking

Step 1: Navigate to the Shipment

Find the shipment you want to fetch tracking for. The most common methods are:

From the Customer Page:

Navigate to Search → Customers tab and find the customer record
On the customer detail page, scroll to the Sales section
Hover over the Shipment Status to expand and show shipment details
Click on the Shipment ID

From the Shipments List:

Navigate to Search → Shipments tab
Use filters or browse to find the shipment
Click on the Shipment to open the shipment detail page

Step 2: Fetch Tracking

On the shipment detail page, click Fetch Tracking Number from the Shipment Actions. The action executes immediately — no form is required.

What Happens After Fetching

When tracking is fetched:

Connection queried — Vrio calls the fulfillment connection's tracking retrieval method using the shipment's fulfillment ID
Tracking applied — If the connection returns a tracking number, it is applied to the shipment and the status updates to Shipped

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Not all connections support this
If the fulfillment connection does not support individual tracking fetches, you will see an error message. In that case, tracking will be retrieved through the connection's normal automated process.

FAQ

Q: Will the customer receive a notification when tracking is fetched?

A: No. Fetching tracking does not trigger any responders or webhook events. However, once tracking is applied, the normal Add/Edit Tracking notification flow applies.