Within the Vrio System, a Reship will create a child shipment with the type of Reship. This will allow you to monitor how many reships are occurring, why and how often.

📘

Key Takeaways

• Items that have posted to Fulfillment are able to be Reshipped.
• If Shipment Status is Pending Post, this has not yet posted to Fulfillment.

To Reship an Item

To Reship an Item,

1. Click the Order ID associated with that Shipment

   

2. Navigate to the Shipments Tab

   

3. Select Actions

4. Select Reship

   

5. Choose Shipping Profile for the Reshipment, if applicable

6. Choose Reship Reason (used for reporting) and any additional notes

7. Select the Item & Qty to reship -

   1. if there are multiple items in a shipment, a user can select a single item for reship or select multiple items
   

8. Ship another item insteadIf Item is out of stock, you may check "Ship another item instead". You can then select the Item/Variant and quantity to be sent.

9. Hit Submit

Reship Reasons

Reship Reason Types are configurable. It is recommended to add the common reship reasons to this list that are specific to your business.

Reviewing Reships

To locate Reship Shipments you can navigate to the Shipment Search

1. Click on Orders

2. Select the Shipments tab

   

3. Click on Filters

   

4. Select Child Shipment Type = Reship

   

5. Hit Apply

This will give you a list of all the Re-shipments that have occurred.