Reprocessing a decline allows you to retry a sale that initially failed or failed during a subscription renewal.

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Requirements

• Sale must have Status = Failed
• Payment method must be Credit Card, Apple Pay, or Google Pay
• Gift Cards cannot be reprocessed

When Should I Not Reprocess?

This depends on the original decline response. Decline responses are gateway dependent, and certain decline reasons will never be successful and should not be reattempted.

Typically, each attempt will incur a processing fee, whether successful or declined.

How to Reprocess a Failed Sale

You can reprocess from three different locations:

1. Customer Page
2. Sales Page
3. Transaction Page

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Need to reprocess multiple sales?

Use Bulk Reprocess Sales to reprocess up to 200 sales at once.

From the Customer Page

1. Navigate to the customer page

2. Next to the declined sale, click Reprocess

   

3. Click Submit

The attempt will occur and you will be taken to that specific Sale page for a summary view. Here you can see all of the attempted Transactions for the Sale.

From the Sales Page

1. Navigate to Search > Sales

2. Set Status = Failed

   

3. Click into the row for the sale you want to reprocess

   

4. Click Reprocess in the top right corner

   

5. If a sale has multiple transactions, select which transaction to reprocess

   

From the Transaction Page

1. Navigate to Search > Transactions

2. Set Status = Declined

   

3. Select the transaction you wish to reprocess

4. Click Reprocess