Reactivate multiple cancelled subscriptions at once using the bulk action feature. This is useful when you need to restore subscriptions for multiple customers simultaneously.

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Key Takeaways

• Subscriptions reactivate with all original payment and order details
• If the next billing date was in the past, the charge is scheduled for the next day
• Responders will be sent if configured

To Bulk Reactivate Subscriptions

1. Navigate to Search from the top navigation
2. Click on the Order Offers tab
3. Click Filters to open the query builder
4. Set the Status filter to Cancelled
5. Click Apply to filter the list
6. Select the checkboxes next to the order offers you want to reactivate
7. Click the Edit X Selected dropdown button
8. Select Reactivate

9. In the modal that appears:
   • Type Reactivate Now in the confirmation field
   • Optionally add notes

10. Click Submit

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Customer Communication

If you have reactivation responders configured, they will automatically be sent to each customer whose subscription is reactivated through the bulk action.

FAQ

Q: When will the customer be charged?

A: If the subscription's billing date was in the past, the charge is scheduled for the next day. Otherwise, the subscription continues on its normal billing schedule.

Q: Will the subscription use the original payment method?

A: Yes, the subscription reactivates with all original payment and order details from before cancellation.

Q: Can I reactivate partially cancelled subscriptions?

A: You can only reactivate subscriptions with a "Cancelled" status. Subscriptions in other statuses are not eligible for reactivation.

Q: How do I reactivate a single subscription?

A: See Reactivate a Subscription for reactivating individual subscriptions from the customer record.