If you are selling physical products that must be shipped to a customer, you will either be manually fulfilling or you will have Vrio submit all new shipments to specific Fulfillment Connections.

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Key Takeaways

• Fulfillment Connections can be set at the Campaign level or at the Item level. Campaign-level connections take priority over item-level connections
• Shipments are posted every 15 minutes, unless additional Fulfillment Delay is configured
• Tracking is fetched 3 times daily: 1pm EST, 5pm EST & 9pm EST
• Each Connection requirements may vary

Shipping Connection

Shipping connections can be set at two levels:

1. Campaign Level - Set a fulfillment connection on the campaign that overrides all item-level connections for orders placed through that campaign. Learn more.
2. Item Level - Set a fulfillment connection on individual shippable items. Used when no campaign-level connection is set. Learn more.

When to use campaign-level connections:

• All items in the campaign ship from the same fulfillment provider
• You're selling the same items across multiple campaigns but need different fulfillment routing per channel
• You want to test a new fulfillment provider on a specific campaign without changing item configurations

When to use item-level connections:

• Different items within the same campaign ship from different fulfillment providers
• You have specific fulfillment arrangements per item (e.g., vendor direct-ship items)
• You want granular control over which provider handles each item

When a shippable Item is purchased, and there is a Connection set (either at the campaign or item level), a shipment will be created and the shipping details will be sent to that connection.

Each connection will have different requirements and different data mapping.

Common Fulfillment Connections

• 3PL Central
• Cart Rover
• Fulfill.io
• Fulfillment Ninjas
• Fulfillment.com
• Quickbox
• Rapid Fulfillment
• Shiphero
• Shipstation
• Stalco
• The Fulfillment Lab
• Veeqo
• Vox
• ReadyCloud

Dont see your Fulfillment Provider? Contact [email protected] to inquire about adding new connections.

Combining Shipments

Depending on the fulfillment connection, there may be a checkbox on the connection page that is similar to the image below. Keep in mind when combining shipments from multiple orders that you may want to add a fulfillment delay on any offers to add additional time to allow for bundling to happen. When using a Shipped Responder on the campaign level and there are grouped shipments, only one responder will send.