Fulfillment Settings

Configure shipping profiles, costs, and restrictions for your campaign

Within the Campaign, under the Fulfillment tab, you may configure fulfillment connections, add Shipping Logic to determine Shipping Cost and Restrictions.

Fulfillment Connection Override

You can set a fulfillment connection at the campaign level that will override any fulfillment connections configured on individual items. When a fulfillment connection is set on a campaign, all shippable items sold through that campaign will use the campaign-level connection instead of their item-level connection settings.

When to use campaign-level fulfillment connections:

  • Multi-channel selling - Use the same items across multiple campaigns but route fulfillment to different 3PL providers based on the sales channel
  • Regional fulfillment - Route orders from different campaigns to geographically appropriate warehouses
  • Testing new providers - Test a new fulfillment provider on a specific campaign without changing item configurations
  • Brand-specific fulfillment - Different brands (campaigns) may have different fulfillment arrangements even when selling identical products

How it works:

  1. Navigate to your Campaign and select the Fulfillment tab
  2. Select a Fulfillment Connection from the dropdown
  3. Once set, all shippable items in this campaign will send their shipments to this connection
  4. The fulfillment connection set on individual items will be ignored for orders placed through this campaign
  5. Reships will use the campaign connection if one is configured at the time the reship is created
Connection Priority

Campaign-level fulfillment connections always take priority over item-level connections. If you need specific items to use different connections within the same campaign, leave the campaign-level connection blank and set connections on individual items instead.

Shipping Configuration

  • Shipping Profiles - These allow you to set up customized guidelines for determining shipping methods, costs, and other related parameters based on specific criteria.
    • A Shipping Profile may calculate the Shipping Cost based on the Cart Total and/or the Weight of the Items within the cart.
    • Shipping Profiles also may be specific to Shipping Carriers and/or shipping classes.
    • Subscription Shipping - Do these shipping fees continue on every subsequent renewal of a subscription or just on the Initial purchase?
    • Discounted or Free Shipping - Within Shipping Profiles you can setup rules for Free Shipping by Spending $X.
    • Shipping Profiles also allow you to set the Countries allowed to utilize that specific profile.
  • Shipping Restrictions - Within the campaign, you may also restrict what Countries and/or States your Items may be sold in.
Country Restrictions

Within the Campaign, if there are Countries to Allow present, only orders with shipping addresses associated to those Countries will be accepted.


If a Shipping Profile has certain countries restricted to, and that profile is set on a campaign where those countries are not allowed, that profile will never be available.

Fulfillment settings tab in Campaign

Fulfillment Fields Defined

FieldDefined
Shipping ProfilesAdd all applicable Shipping Profile options available for this campaign.
Apply Shipping to renewalsIf Checked, the shipping calculated at checkout will remain the shipping fee for all subsequent renewals of a subscription.
Restrict Countries to Shipping ProfileIf checked, only the available countries within the applicable Shipping Profiles associated will be accepted.
Countries to allowIf additional countries should be allowed, outside of the Shipping Profiles, add all countries accepted for this campaign.
States to AllowIf there are any state restrictions, add only States that are allowed to purchase from this Campaign.