Shipment modifications are actions you can take on scheduled or completed shipments. Access these from the Shipment Actions button or dropdown on the shipment detail page.

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Permission Required
All shipment actions require the user to have shipment edit permission. User Permissions determine which actions are visible to each user.

({*}) denotes a configurable action — it will only appear if enabled on the offer.

Shipment Statuses

Every shipment moves through a lifecycle of statuses. The status determines which actions are available.

Status	Description
Pending Transaction	Waiting for a successful transaction before fulfillment can begin
Pending Post	Transaction complete — awaiting posting to the fulfillment connection
Pending Tracking	Posted to fulfillment — awaiting a tracking number
Shipped	Tracking number received from the fulfillment connection
Delivered	Package has been delivered to the customer
Cancelled	Shipment has been cancelled
Declined	Associated transaction was declined
Error	Shipment encountered an error
Skipped	Shipment was skipped for this cycle

Available Actions

Scheduling & Status

Action	Description
Cancel a Shipment	Stop delivery. Vrio will attempt to cancel at the fulfillment connection if already posted.
Skip a Shipment*	Skip the next upcoming shipment for a subscription. Must be enabled on the offer.
Unskip a Shipment	Reverse a skip on the most recently skipped shipment.
Reschedule a Shipment	Change the scheduled date for a pending shipment.

Returns & Replacements

Action	Description
Reship an Item	Create a child shipment to re-send items. Supports alternate items and shipping addresses.
Swap Item*	Replace the item on an upcoming single-item shipment with a variant or swap item.
Generate an RMA	Assign an RMA number to the shipment to begin the return process.
Check in a Return	Mark items as returned to trigger return profile logic (refunds, cancellations).

Address & Fulfillment

Action	Description
Change Shipment Address	Update the shipping address before a shipment is posted to fulfillment.
Post to Fulfillment	Manually send a pending shipment to the fulfillment connection.
Re-Post to Fulfillment	Clear previous fulfillment data and re-send the shipment. Use when the original post needs to be retried.
Edit Items	Add or remove items on a shipment before it is posted to fulfillment.

Tracking & Delivery

Action	Description
Add/Edit Tracking	Manually enter or update a tracking number and carrier on a shipment.
Fetch Tracking Number	Pull the tracking number from the fulfillment connection (if the connection supports it).
Mark as Delivered	Manually mark a shipped item as delivered and record the delivery date.
Mark as Error	Flag a shipment with an error status for review.

Notifications & Webhooks

Some shipment actions trigger responders (customer email notifications) and push events (webhook notifications to connected systems). Each action's doc page describes which notifications it triggers.

When a responder is triggered, the system checks for a matching notification template using the responder hierarchy — offer cycle → offer → campaign. If no responder is configured at any level, no notification is sent.

Key Date Fields

Each shipment tracks important dates that reflect its lifecycle:

Field	Meaning
Date Scheduled	When the shipment is scheduled to process
Date Posted	When the shipment was sent to the fulfillment connection
Date Complete	When tracking was received (shipment marked as shipped)
Date Delivered	When the shipment was delivered
Date Cancelled	When the shipment was cancelled
Date Skipped	When the shipment was skipped
Date Returned	When the shipment was returned

A blank or empty date means the event has not occurred.