Sales
Learn about sales records in Vrio, how they relate to initial and renewal cycles, and when to use sales search for cohort analysis.
What is the Sales Search
The Sales search will show you every unique sale based on the date the transaction occurred.
A sale is created for each initial and renewal cycle of a program.
A sale can contain multiple transaction attempts.
When would I use this?
This is commonly used when creating a cohort around specific transaction criteria.
- Reviewing payment issues
- Confirming Sales and Shipments are coming in and scheduling as expected
Quick Actions
On the Sales Search index, find a sale and drill right into that page to perform quick actions. When your list of sales is displayed, you can:
- Use the Quick Filter to filter by Sale Type

- Click on the Sale Row

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On the Sale Page, additional details around the sale is shown
- Transactions associated with this sale
- Shipments associated with this sale
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From the Sales page, you can take Actions on:
- Subscription
- Transaction
- Shipment
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Follow the prompts and hit submit

Sale Types
Status | Description |
---|---|
Scheduled | The sale has a payment transaction that is scheduled, but not yet attempted |
Authorized | The sale has a payment transaction that was successfully authorized but has not yet captured the authorization |
Paid | The sale has a payment transaction that was approved or an open authorization that was successfully captured. |
Failed | The sale does not have a successful payment transaction and will no longer attempt to collect payment. |
In Dunning | The sale is reattempting a declined payment transaction. |
Skipped | The sale is rescheduled to the next billing period. |
Cancelled | The sale has a payment transaction that was cancelled. |
Pending | The sale has a payment transaction that does not have a scheduled date. |
Sales Filter Options
Dates
Filter | Description |
---|---|
Date Scheduled From/To | The date the transaction was or is scheduled, this can be a range if From/To vary |
Unique Identifiers
Filter | Description |
---|---|
Customer ID | Vrio Customer ID - unique identifier based on unique customer email |
Order ID | Vrio Order ID |
Sale ID | Vrio Transaction ID - Each attempt and transaction type have a unique ID |
Program Identifiers
Filter | Description |
---|---|
Status | Status of the Sale: Paid, Failed, Authorized, In Dunning, Pending, Scheduled, Cancelled or Skipped |
Campaign | Select list of Campaign(s) to limit the search to. |
Test Orders | Text form of tracking variables passed when the order was created. |
See it in Action
Updated about 6 hours ago