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Key Takeaways

• User Permissions can determine what options are visible to a user - create/edit and full access are needed to modify any record
• (*) denotes a configurable action, these will only be an option if allowed on the Offer

Customer Modifications

• Update Payment Method
• Update Shipping Address
• Blacklist a Customer

Subscription Modification

Subscription modifications are actions that are available on a recurring, or subscription offer. These modifications will be located under the Action dropdown of the Subscription section of the customer record

• Update Payment Method
• Cancel a Subscription
• Reactivating a Subscription
• Change Subscription Quantity
• Skip a Charge*

Looking to manage subscriptions through the Vrio API? See Here.

Sale Modifications

Sale modifications are modifications that will be done on a sale or transaction, that has already occurred. These are modifications will be located under the Action dropdown the Past Order section of the customer record.

• Refunding/Void a Transaction
• Submitting an Alert or Chargeback
• Processing a Scheduled Transaction
• Reprocessing a Declined Transaction

Shipment Modifications

Shipment modifications are updates that can be done to scheduled or past shipments placed.

• Reship an Item
• Generate an RMA or Return
• Check in a Return
• Skip a Shipment*

See it in Action - Customer Page Navigation