Blacklist a Customer
Blacklisting a customer refers to the act of barring them from engaging in business with a company due to past behavior, typically involving non-payment or violating terms of service.
Blacklisting a customer does NOT cancel all recurring orders.If you wish for all orders to be cancelled, you must also cancel those subscriptions.
Key Takeaways
- Blacklisting restricts a customer from repurchasing from your organization
- Blacklisting does not cancel existing recurring subscriptions
Why Blacklist?
Organizations commonly will blacklist a customer who disputes a charge where good were exchanged. By blacklisting the customer the system will deny their ability to purchase from the organization again.
How to Blacklist a Customer
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Navigate to the Customer Record
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On the top right corner select Customer Actions
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Choose Edit
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Check the Blacklist option on the flyout
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Hit Submit
Now you can see the Customer has been blacklisted and will not be able to purchase from your organization again.
Updated 21 days ago