Rescheduling a shipment changes its scheduled date — the date Vrio sends the shipment to your fulfillment connection for processing. This is commonly used when a customer needs to delay or move up their next delivery within the allowed date range.

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Key Takeaways

• The scheduled date is when the shipment is posted to your fulfillment connection — changing it changes when the shipment is sent for fulfillment
• Only applies to shipments in Pending Post or Pending Transaction status
• The new date must fall within the allowed range (after the previous shipment/transaction and before the next one)
• The new date must be in the future
• This action does not trigger any customer notifications or webhook events

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Prerequisites

The Reschedule action is available when all of the following conditions are met:

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How to Reschedule a Shipment

Step 1: Navigate to the Shipment

Find the shipment you want to reschedule. The most common methods are:

From the Customer Page:

1. Navigate to Search → Customers tab and find the customer record
2. On the customer detail page, scroll to the Sales section
3. Hover over the Shipment Status to expand and show shipment details
4. Click on the Shipment ID

From the Shipments List:

1. Navigate to Search → Shipments tab
2. Use filters or browse to find the shipment
3. Click on the Shipment to open the shipment detail page

Step 2: Open the Reschedule Form

On the shipment detail page, click Scheduled Date from the Shipment Actions.

Step 3: Select a New Date

1. Scheduled Date (required) — Choose a new date for the shipment. The date must be:
   • In the future (after today)
   • After the previous shipment's scheduled date (or the transaction date if it's the first shipment)
   • Before the next shipment or next transaction's scheduled date
2. Click Submit

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What Happens After Submitting

When a shipment is rescheduled:

1. Scheduled date updated — The shipment's scheduled date is changed to the new value
2. Original date preserved — If the original scheduled date differs, it is adjusted proportionally to maintain the same day offset
3. Change logged — The date change is recorded in the shipment notes

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Other Ways to Reschedule

• API — POST /shipments/{id}/schedule to reschedule a shipment programmatically

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FAQ

Q: What is the earliest I can reschedule a shipment to?

A: The new date must be at least one day after the previous shipment's scheduled date (or the transaction completion/scheduled date if it's the first shipment).

Q: What is the latest I can reschedule a shipment to?

A: The new date must be at least one day before the next shipment or next transaction's scheduled date.

Q: Will rescheduling affect future shipments or transactions?

A: No. Only the scheduled date of the specific shipment is changed. Future shipments and transactions retain their existing dates.

Q: Will the customer be notified when a shipment is rescheduled?

A: No. Rescheduling does not trigger any responders or webhook events.