Posting to fulfillment manually sends a pending shipment to the assigned fulfillment connection. This is useful when you need to push a shipment immediately rather than waiting for the automated posting schedule.

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Key Takeaways

• Posting changes the shipment status to Pending Tracking and records the post date
• The shipment's scheduled date is moved to now to trigger immediate posting
• A fulfillment responder is sent to the customer, if configured
• A shipment_fulfilled webhook event is fired to connected systems
• Grouped shipments are also posted and receive the same webhook event

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Prerequisites

The Post to Fulfillment action is available when all of the following conditions are met:

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How to Post to Fulfillment

Step 1: Navigate to the Shipment

Find the shipment you want to post. The most common methods are:

From the Customer Page:

1. Navigate to Search → Customers tab and find the customer record
2. On the customer detail page, scroll to the Sales section
3. Hover over the Shipment Status to expand and show shipment details
4. Click on the Shipment ID

From the Shipments List:

1. Navigate to Search → Shipments tab
2. Use filters or browse to find the shipment
3. Click on the Shipment to open the shipment detail page

Step 2: Post the Shipment

On the shipment detail page, click Post to Fulfillment from the Shipment Actions and confirm.

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What Happens After Submitting

When a shipment is posted to fulfillment:

1. Scheduled date moved to now — The shipment's scheduled date is updated to trigger immediate posting
2. Sent to fulfillment — The shipment is sent to the assigned fulfillment connection. On success, the status updates to Pending Tracking and the post date is recorded.
3. Customer notification sent — A fulfillment responder is triggered for each item on the shipment, if configured
4. Webhook event fires — A shipment_fulfilled event is sent to any connected systems
5. Grouped shipments posted — If this shipment is part of a group, grouped shipments also receive the shipment_fulfilled event

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Other Ways to Post

• API — POST /shipments/{id}/post to post a shipment to fulfillment programmatically

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FAQ

Q: Why don't I see the Post to Fulfillment option?

A: The shipment must have a fulfillment connection assigned, a completed transaction, and not already be posted. Check that the associated transaction was successful.

Q: What if the post fails?

A: If the fulfillment connection returns an error, the shipment moves to the error queue. Review the error details in the shipment notes and consider using Re-Post to Fulfillment after resolving the issue.