Re-posting to fulfillment clears the previous fulfillment data (post date and fulfillment ID) and re-sends the shipment to the fulfillment connection. Use this when the original post encountered an issue and needs to be retried.

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Key Takeaways

• Re-posting clears the previous post date and fulfillment ID, then runs the standard post flow
• Because it runs the same post flow, it will re-send the fulfillment responder email and fire the shipment_fulfilled webhook event
• Ensure the previous fulfillment entry has been deleted or cancelled at the provider before re-posting

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Warning

If the same shipment is re-posted and results in an error, the shipment moves to the error queue. It is recommended to confirm the previous fulfillment entry has been resolved before re-posting.

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Prerequisites

The Re-Post to Fulfillment action is available when:

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How to Re-Post to Fulfillment

Step 1: Navigate to the Shipment

Find the shipment you want to re-post. The most common methods are:

From the Customer Page:

1. Navigate to Search → Customers tab and find the customer record
2. On the customer detail page, scroll to the Sales section
3. Hover over the Shipment Status to expand and show shipment details
4. Click on the Shipment ID

From the Shipments List:

1. Navigate to Search → Shipments tab
2. Use filters or browse to find the shipment
3. Click on the Shipment to open the shipment detail page

Step 2: Re-Post the Shipment

On the shipment detail page, click Re-Post to Fulfillment from the Shipment Actions and confirm.

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What Happens After Submitting

When a shipment is re-posted:

1. Fulfillment data cleared — The previous post date and fulfillment ID are reset
2. Standard post flow runs — The shipment is re-sent to the fulfillment connection as if posting for the first time
3. Status updates — On success, the status returns to Pending Tracking with a new post date
4. Customer notification re-sent — A fulfillment responder is triggered for each item on the shipment, if configured
5. Webhook event fires — A shipment_fulfilled event is sent to any connected systems

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Other Ways to Re-Post

• API — POST /shipments/{id}/repost to re-post a shipment to fulfillment programmatically

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FAQ

Q: Will the customer receive a notification when I re-post?

A: Yes. Re-posting runs the same post flow, so the fulfillment responder email will be re-sent and the shipment_fulfilled webhook event will fire again.

Q: Should I cancel the original fulfillment entry before re-posting?

A: Yes. It is recommended to ensure the previous fulfillment entry at the provider has been deleted or cancelled to avoid duplicate shipments.