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Key Takeaways

• An Order is created for each Customer Initiated purchase.
• An Order contains all Sales, Transactions, Shipments and Events for any subsequent renewal (or merchant initiated/schedules sale) associated with the initial order purchase.
• An Order can contain multiple Line Items (or Item+Offer combinations)
• A Customer may have multiple order if they are repeat customers.

What is an Order

The Order search will show you every new order created based on the date the order was created.

A is created for each new and renewal cycle of a program.

A sale can contain multiple transaction attempts.

When would I use this?

This is commonly used when creating a cohort around specific order status's.

• Partials or Abandoned Orders
• Studying Average Order Value (AOV)
• Initial Purchase behavior

Quick Actions

On the Transaction Search index, find a transaction and drill right into that page to perform quick actions. When your list of Transactions is displayed, you can:

1. Click on the Order Row

2. On the Order Page, additional details around the contents of the Order are shown

3. By clicking Options, you can take quick actions on the Order:

   1. Add an Order Discount - this is a % to be taken of any and all subsequent sales associated with this order

   2. Update the Shipping &/or Billing Address

      

4. Within the Order you can also modify or drill into the Line Items associated with that order. Or you can see all things associated with that Order:

   1. Sales

   2. Transactions

   3. Shipments

   4. Responders

   5. Events

   6. History

      

Deleting Orders

Bulk delete test orders from the Orders page.

Learn how to delete orders here.