Configuration Examples
This guide outlines how to configure communication strategies for a variety of scenarios.
No responder exists to notify a customer of certain updatesCurrently Vrio does not offer a responder that informs the customer of an updated subscription price, updated payment method or shipping address beforehand. The responder will communicate this information after.
Subscription w/ Renewal Reminder
Option 1:
Initial Order Confirmation - Campaign Order Responder OR Offer Welcome (both will fire so choose one unless you want both)
3 Day Renewal Reminder - Offer Cycle Charge with settings: Days Before Charge, Days = 3
Successful Renewal Confirmation - Offer Cycle Secondary Charge with settings: By Pass on First Charge = Checked
3 Day Renewal Reminder - Offer Cycle Charge with settings: Days Before Charge, Days = 3
Subsequent Renewal Confirmation - Offer Cycle Secondary Charge (settings no longer apply)
Process repeats
Option 2:
Initial Order Confirmation - Offer Cycle Secondary Charge with settings: By Pass on First Charge = Unchecked
3 Day Renewal Reminder - Offer Cycle Charge with settings: Days Before Charge, Days = 3
Successful Renewal Reminder - Offer Cycle Secondary Charge (settings no longer apply)
3 Day Renewal Reminder - Offer Cycle Charge with settings: Days Before Charge, Days = 3
Subsequent Renewal Confirmation - Offer Cycle Secondary Charge (settings no longer apply)
Process repeats
Updated 21 days ago